Annota refund policy

Last updated 26 September 2026

If Annota Pro isn’t right for you, ask within 7 days of your first payment and you’ll get all of it back. No questions asked.

Your first payment

Email support@papermaplabs.com within 7 days of subscribing, from the address you bought with, or include your order number. We’ll refund the whole payment.

Renewals

You can cancel anytime from the link in your receipt email, and you won’t be charged again. Monthly renewals, and the unused part of a month, aren’t refunded, except where the law says they must be or something went wrong on our side (for example, you were charged twice).

How refunds are paid

Refunds are made by Lemon Squeezy, which sells Annota Pro for us, back to the card or account you paid with. Banks usually show them within 5 to 10 working days. When a payment is refunded, its licence key stops working.

Questions

Write to support@papermaplabs.com. We usually reply within two working days.